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Services Offered
Services to Libraries in Australia and New Zealand
Libraries in Other Countries
return to top Ordering Resources A number of ways may be used to order resources in the languages you require. Lists of books in stock are available, although selection is limited (see Languages and Special Offers). The objective of Multilingual Library Books is to provide the most up-to-date publications, so shelf stock is at a minimum. The development of a specific profile to meet the needs of your library is the most cost effective and efficient acquisitions process. A bulk or Open Order for materials in a particular language is the most flexible way to acquire resources. Nominating a particular budget for a language enables us to provide the most recent publications at the best price. Single or multiple copies of titles can be acquired. return to top Profile Development
A profile is developed specific to your library’s requirements. Resources are acquired from the country of publication to the value you specify and supplied at a frequency of your choosing. The selection of resources is made personally. With over 30 years' experience and understanding of the type of materials public library users read you can be assured of receiving only quality public library resources. Selections may be made from the range of resources we have in stock. However, these are of limited availability due to the need to keep resources current in the wide range of languages that are offered. return to top Cataloguing
return to top Processing Processing is carried out in accordance with your library's specifications. Book processing can include:
return to top Delivery Within Australia, books are despatched to libraries by a secure, fast courier service. Overseas library shipments may be sent by air or sea depending upon the library's preference. Reputable freight companies are used, such as DHL, TNT, UPS and FedEx. Air-freighted books would arrive at libraries within five days of despatch, while sea-freighted books have approximately an eight week delivery time. No handling fees are charged. Freight charges are at cost, with no standard fee or minimum fee. Customs clearance and charges are the responsibility of the importing library, although TNT include customs clearance within the freight charge when using the door-to-door service. Typical overseas freight costs are AUD$2-$3 per item and delivery by air takes approximately 7 days. The weight of parcels is in accordance with workplace health and safety practices. return to top Invoicing and payment Invoices list individual titles, prices, discounts and GST where applicable, and can be supplied in any currency. Australian GST (VAT) is not charged on exported books. The invoices can be designed to meet the requirements of the library's finance department. Payment may be made by cheque or Electronic Funds Transfer in all major currencies. return to top Discounts A 10% library discount is available on all orders. |
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